Sanad Client
Sanad Support
Get help with Sanad Client on iPhone, iPad, Android, desktop, or the web.
Sanad is developed and supported by EastStar AI, an independent technology brand operated by Ahmed Attia.
Contact support
Email us for account, installation, connection, or product help. This address is monitored for Sanad user support and does not require an EastStar AI account.
Help us understand the issue
Include your Sanad version, device and operating-system version, what you expected, what happened, and steps that reproduce the problem. Screenshots are helpful when they do not contain private information.
Protect your information
Never send passwords, API keys, access or pairing tokens, private workspace content, or an unredacted diagnostic bundle. Remove personal paths and unrelated logs before sharing evidence.
Other support channels
Report a reproducible bug
Use the public bug form after searching existing reports.
Installation or update problem
Use the dedicated form for installation, launch, download, or update failures.
Quick help and community
Ask general questions in the official Sanad Discord help channel.
Security vulnerability
Do not post sensitive security details publicly. Email the private security channel instead.